We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint

This post outlines different solutions to try if you see the error message We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint. The problem is common among users who have recently upgraded to Windows 11. And the worst thing about this error is that it also appears in systems that support fingerprint recognition. The issue also prevents users from changing fingerprint settings. Nevertheless, there is nothing to worry if you also see the same error message. Just try the solutions below to get rid of the problem.

The latest Windows operating system comes with a fingerprint reader. You can use this feature to log into your Windows PC via fingerprint. Simply put, the feature lets you use biometric credentials to access your Windows PC. You can enable this feature by heading to Settings > Account > Login Options > Fingerprint recognition (Windows Hello). But while accessing this feature, users are reported facing the following message.

We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint

The problem mostly occurs due to hardware issues or corrupted device drivers.

We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint

Below is a list of all the effective solutions to try if you are facing We could not find a fingerprint reader compatible with Windows Hello Fingerprint when trying to set it up.

  1. Check Windows Services
  2. Driver Rollback
  3. Update driver
  4. Check if biometric device is enabled in BIOS

Now let’s see all the solutions in detail.

1]Check Windows Services

Allow service to interact with desktop

The first solution you can try in the situation is to configure some settings in Windows Services. Here are the steps you need to follow.

  1. Open the Run dialog box by pressing Windows + R hotkey.
  2. In the space provided, type services.msc, and press the enter key.
  3. Locate Windows Biometric Service.
  4. Right-click Windows Biometric Service and choose Properties from the context menu.
  5. Go to To log in tongue.
  6. To select Allow service to interact with desktop option present under Local System Account.
  7. Click Apply > OK.

Restart the system to save the changes.

You also need to make sure Windows Biometrics Service is working properly. To do this, follow the steps below.

  1. In the Services window, double-click Windows Biometric Service.
  2. Change the Start type for Automatique.
  3. Switch Service status for To start up.
  4. Click Apply > OK.

Check if you are still experiencing the issue. If not, you are good to go. But if the problem still persists, try the next solution on the list.

Lily: Biometric device missing or uninstalled using Device Manager

2]Driver Rollback

It is possible that there is a problem with the current driver update. If so, you will need to roll back the driver to fix the problem. Below are the steps to do so.

  1. Press Windows key + X and choose Device Manager in the context menu.
  2. Double-click Biometric devices to expand the option.
  3. Select the installed fingerprint reader.
  4. Switch to the Driver tab and select Driver Rollback.
  5. Click OK.

Check if this solves the problem. Otherwise, try the next solution on the list.

3]Update driver

The next thing you can try in the situation is to download the latest driver update. You can update the driver by following the steps below.

  1. Open Device Manager > Biometric Devices.
  2. See if there is a hidden device for the fingerprint reader.
  3. If found, right click on it and choose the Update driver option.

Follow the onscreen instructions to download the latest update.

To see: Windows Hello PIN removal button greyed out

4]Check if biometric device is enabled in BIOS

Windows allows you to manually enable or disable the biometric device in the BIOS. If the feature is disabled, you are most likely to encounter the problem in the question. You will need to enable the option to fix the issue. Here’s how.

  1. Press the power button to start your system.
  2. During startup, press the F10 key to enter the BIOS Setup Utility.
  3. Locate it biometric device option. It will be located under System Configuration.
  4. Enable biometric device.
  5. Press the F10 key again to save the changes and restart the system.

Lily: Windows Hello does not work on Windows

How to fix Windows Hello this fingerprint is currently unavailable?

One of the best ways to get rid of this currently unavailable fingerprint issue is to disable the fingerprint driver. You can do that by following these steps: Open Device Manager > Biometric Device > Fingerprint Driver. Switch to the Driver tab and select Disable Device. Wait a few minutes and activate the function.

What to do if the fingerprint reader does not work in Windows 11/10?

There is nothing to worry about if the fingerprint reader is not working in Windows 11/10. You can try these solutions to fix the problem.

  1. Clean the fingerprint reader sensor
  2. Check if the fingerprint reader is registered correctly.
  3. Download the latest driver update
  4. Check if the biometric device is enabled in the BIOS.

Lily: Windows biometrics service has stopped working.

We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

About Roberto Frank

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