Veridas sees strong adoption of voice biometrics by call centers, Auraya accredited by AWS

Major call centers around the world are adopting Veridas voice biometrics to allow end users to authenticate their identity in three seconds without a predefined phrase and in any language, according to the company.

According to a showcase document from the company, the Veridas voice biometrics solution already has end users in Germany, Spain, the Netherlands and Mexico who use the solution to identify themselves when calling their bank, company. insurance or gas and electricity supplier to request services. .

In addition to its technological features, the solution appeals to customers thanks to its biometric accuracy rate of over 99.9%, its good results in National Institute for Science and Technology (NIST) tests, as well as its privacy policy. and data protection, without any customer data stored by Veridas, according to the company.

Leading global companies such as BBVA, Deutsche Telekom and Prosegur use the solution which is installed on the various contact center platforms they use, including Avaya, Genesys, Twilio, Amazon Connect and Enghouse. The company says it is also going above and beyond to expand its customer network and ensure its product reaches many more users across the globe.

“When we at Veridas decided to develop a product specifically for call centers, in which the end user could be authenticated in real time while conversing with an agent, we made a firm decision to design it from so that it can be easily and integrated. in any existing platform, ”explains Miguel Zarraluqui, product manager for voice biometrics at Veridas. “And it is now that this long-term vision is bearing fruit, after months of investing in the development and configuration of a solution based on 100% proprietary technology, based on artificial intelligence algorithms and networks. neurons. “

Veridas recently partnered with Neoris to offer its voice biometric technology for the personal authentication of banking customers.

AWS Accreditation for Auraya Voice Biometrics

Press Release Says Auraya’s EVA Voice Biometrics version 2.1.2 has been accredited by the AWS Foundational Technical Review, ensuring their customers can use cutting-edge technology for secure authentication and fraud detection on their Amazon Connect contact. central platform.

The accreditation, the release said, was obtained by Auraya working closely with an AWS Partner Solutions Architect to review and accredit EVA to meet its security, reliability and operational risk requirements.

Auraya voice biometrics was added to the portfolio of contact center solutions offered by AWS earlier this year.

“It has never been easier for organizations using Amazon Connect as their cloud-based contact center platform to enable a full active and passive voice biometric solution within hours,” said Paul Magee, president of ‘Auraya. “EVA delivers enhanced personalized self-service, reduced agent processing time, an improved agent experience, and most importantly, the promise of convenience and security for customers across all channels. In this increasingly online world, more work from home, more risk from cybercriminals and fraudsters, this highly secure, easy-to-deploy and use voice biometric capability is a game-changer. The customer experience is dramatically improved when it is easy for customers to verify their identity without disclosing personal information or needing to remember passwords or look up one-time access codes.

Auraya recently launched its voice biometrics for forensic applications.

Articles topics

Amazon Connect VoiceID | Auraya | authentication | biometrics | call centers | certification | Veridas | voice biometrics

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