Vancouver International Airport executives say they have rolled out Amadeus cloud services, including biometrics, contactless interactions, off-airport check-in and bag drop.
According to executives, airlines using the facility would explore biometric check-in and boarding features. In the future, they say, biometric capabilities will be extended to give passengers the ability to identify themselves through facial recognition.
According to airport officials, the pandemic has provided an opportunity to modernize the facility’s infrastructure and rethink digital transformation.
“The COVID-19 pandemic and subsequent consequences for the aviation industry have accelerated our desire for digital transformation,” said Lynette DuJohn, vice president and chief information officer at the airport.
Amadeus “connects us more effectively with airlines,” says DuJohn.
The airport’s connectivity has been upgraded using multiple high-speed network connections to a fully cloud-based service.
After the upgrade, Amadeus’ Flow, which handles passenger services, would connect more than 650 check-in and boarding counters used by 30 partner airlines.
“The flexibility of airport cloud solutions enables a phased approach where airlines and check-in counters can migrate to Amadeus in a low-risk, incremental way, ensuring we are ready for growing numbers of passengers,” she declares.
She sees an opportunity for new technology to reduce airport emissions, with 600 workstations replaced with cloud-enabled thin clients using 89% less energy and failing every 30 years in average, versus every four years with conventional workstations.
The announcement comes days after Amadeus partnered with Air India.
Airlines in Canada may consider connecting to the Amadeus system soon if news about travel south of its border is a lasting trend.
Travel demand in the United States is relatively strong, according to figures from aviation industry analyst firm OAG, with almost 30% more consumers traveling this summer compared to the same period last year.
The OAG report also suggests that 59% of respondents are willing to share their biometrics (via facial recognition, fingerprints, retina scanning or other) to get through security lines faster, with 56% who are ready to use biometrics to streamline customs and immigration. lines.
airports | Amedee | biometrics | Canada | digital identity | facial recognition | identity management | passenger processing