Launch of Star Alliance biometrics at Hamburg Airport

Star Alliance has extended its nascent biometric service to Hamburg Airport.

The alliance launched the technology at Frankfurt, Munich and Vienna airports in late 2020enabling Lufthansa Group passengers to use facial recognition technology to pass through security and boarding gates.

It has now been extended to Hamburg Airport, allowing Austrian, Swiss and Lufthansa customers to pass through central airport security and boarding gates A17 and C16 using biometric recognition.

Passengers must be members of the Miles and More loyalty program and enroll in Star Alliance Biometrics at least 24 hours before their flight in order to use the service.

The alliance said passengers’ faces are “automatically captured” by cameras installed in relevant areas, and compared to stored images of customers. It also notes that travelers can keep their mouth covering (which currently remains mandatory at the airport) in place during the recognition process.

Christian Draeger, vice president of customer experience for Star Alliance, said the alliance is “increasingly expanding our biometric footprint”, adding that “we hope to see more member airlines and partner airports adopting the technology in time to come”.

Meanwhile, Falk Durm, Head of Ground and Airport Experience, Lufthansa Group, commented:

“Within the Lufthansa Group, biometric offers will increasingly simplify and make contactless processes at airports more efficient and thus significantly improve the travel experience of our passengers.

“I am delighted that we can now also offer our customers Star Alliance Biometrics in Hamburg after the successful start in Frankfurt, Munich and Vienna.”

About Roberto Frank

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